Kris Everson⁄ ⁄ Product Designer
"Moonshine" was developed by VM in 2005 as a protoyping and testing method to encourage team members to solve common workplace problems. One VM team member succinctly described Moonshine's goal as "finding creative solutions to rock in your shoe" problems.
The problem is that, in 14 years, only a small handful of Moonshine projects have moved past ideation and fewer have reached production. Virginia Mason engaged us our Capstone team to evaluate the prototyping process and offer recommendations for improvement.
Through extensive research into Moonshine’s history and current use at Virginia Mason, we learned that the process needed to be flexible with busy staff schedules, easier to initiate with less paperwork, and it should provide a centralized repository of training and project resources.
From these findings, we built a set of design recommendations for Virginia Mason.
A simple and clearly defined process for project initiation will ensure participants are able to follow through and start ideating.
Based on extensive staff interviews and contextual inquiry, our team collaborated on a step-by-step map of the Moonshine pathway (left image).
I created the experience map on the right to visualize the process and to make the "pain points" more obvious.
Click the thumbnails to see the full images.
Optimize for short workshops and reduce project initiator’s time spent filling out paperwork. We created a site map and wireframes to demonstrate how the Shine Portal could work for VM as a learning and project management tool.
I collaborated with my teammate, Kyle, on the site map and the 11 highly-detailed wireframes below. You can take a closer look at those files here.
